FAQ

1. What are Ayurvedic herbal products?
Ayurvedic herbal products are natural remedies derived from traditional Indian medicine, using plant-based ingredients to support holistic health and wellness. They are formulated based on ancient Ayurvedic texts and practices.

2. Are your products 100% natural and safe?
Yes, all our products are made from 100% natural herbs and ingredients. We source high-quality, ethically harvested herbs and follow strict quality control procedures to ensure safety and efficacy.

3. Do Ayurvedic products have any side effects?
Ayurvedic products are generally safe when used as directed. However, individuals with specific medical conditions or those taking medications should consult a healthcare professional before use.

4. Are your products certified or tested?
Yes, our products are manufactured in facilities that follow GMP (Good Manufacturing Practices) and are lab-tested for purity, potency, and safety.

5. Can I take Ayurvedic products alongside modern medicines?
While many Ayurvedic products can be used alongside conventional medicine, it’s best to consult your doctor or an Ayurvedic practitioner to avoid interactions.

6. Are your products suitable for all age groups?
Most of our products are suitable for adults. For children, elderly individuals, or pregnant women, please consult a healthcare provider before use.

7. Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹499 within India. For orders below ₹499, standard shipping charges will apply.

8. Are your products cruelty-free?
Absolutely. All our products are 100% cruelty-free — we never test on animals, and we’re committed to ethical sourcing and production practices.

9. Do you accept returns?
Due to the hygienic and sensitive nature of our Ayurvedic products, we do not accept returns under any circumstances. This ensures product integrity and customer safety.

10. What should I do if my order arrives damaged or tampered with?
If your order is damaged, broken, or tampered with, you may request a replacement by following these steps:

• Contact us within 24 hours of delivery.
  
  
• Provide clear photos or videos of the damaged item(s) as proof.
  
  
• Requests made after 24 hours will not be eligible for review.
  All claims will be reviewed by our team, and replacement eligibility will be decided by AyuEra Herbs.

11. Can I cancel my order and get a refund?
Yes, if your order is cancelled within 24 hours and was paid through an online payment method, we will initiate a full refund to your original payment source.
Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.

12. What is your cancellation policy?
If you need to cancel your order, please contact us via email or phone within 24 hours of placing the order.
Cancellations requested after this 24-hour window will not be accepted.

We also reserve the right to cancel any order due to product unavailability, payment issues, or unforeseen circumstances. In such cases, you will be notified, and a refund (if applicable) will be processed accordingly.